Privacy policy

Who we are

Simple OS is the private operating system of Simple Home Exits. Only people the company invites can sign in. This policy says what information Simple OS keeps, why, who can see it, how long it is kept, and how to ask about it.

What Simple OS keeps

• Team members: name, email, role, sign-in records and the two-step sign-in set-up (never the code itself).
• Business records: properties, offers, projects, tasks, and the bills, statements and other documents sent to the Company Inbox. These can hold contact details of sellers, buyers and vendors.
• The company's own bank and card accounts, through Plaid: balances, card details (statement balance, minimum due, due date, interest rate, last payment) and, later, bank transactions. Only the last 4 digits of an account are kept. Simple OS never sees or keeps a full card or account number, a routing number, or a bank password.

Plaid

Simple OS uses Plaid to connect to the company's banks and card companies. An admin signs in to the bank in Plaid's own window and agrees there to what is shared. Plaid's handling of that information is described in Plaid's End User Privacy Policy. The access key Plaid returns is stored encrypted and is deleted when the bank is disconnected.

How it is used

Only to run the business of Simple Home Exits: tracking properties and deals, paying bills, and keeping the company's own accounts up to date. Information is not sold, not shared for marketing, and not used for advertising.

Who can see it

• Each person sees only what their role allows. Bank and card information is visible to admins and editors only.
• Everyone signs in with a password and a code from an authenticator app.
• Service providers that run Simple OS handle information only for that job: Vercel (hosting), Supabase (database and sign-in), Microsoft 365 (documents and email), Plaid (bank connections), Resend (email), Slack (team notices), and Anthropic, Google and Mistral (reading inbox documents).

How it is protected

Information travels only over encrypted connections (HTTPS) and is stored encrypted. Plaid access keys are encrypted a second time by Simple OS. Changes to bank and card history are kept and cannot be edited.

How long it is kept

• Bank and card history and business documents: 7 years, like tax records, then deleted.
• A bank connection's access key: only while the bank is connected.
• Team member logins: removed the day the person leaves.
• When a law or contract requires a record to be kept longer or deleted sooner, that rule is followed.

Questions and requests

To ask what Simple OS holds about you, or to have it corrected or deleted, email info@simplehomeexits.com. You will get an answer within 30 days. Records the law requires the company to keep are kept, and you will be told why.

Changes

When this policy changes, the date at the top changes too.